Terms & Conditions of Sale for Medical Devices/Device Consumables


Seller: Venn Healthcare LTD

Buyer: The person, firm, or company purchasing the medical devices or consumables from Venn Healthcare LTD.

Formation of Contract

All orders are subject to acceptance by Venn Healthcare LTD. The contract is formed upon Venn Healthcare LTD’s acceptance of the Buyer’s order.

Price and Payment

The price of the medical devices or consumables is as stated in Venn Healthcare LTD’s quotation/signed order form or as otherwise agreed in writing.

A full deposit payment is due upon placing the order, with the full balance due upon delivery of the device(s). Delivery will only be carried out upon Venn Healthcare LTD’s receipt of the full deposit payment.

Local Taxes and Import Duties Clause

All applicable local taxes, import duties, and any other associated costs or fees are the sole responsibility of the Buyer. These costs are not included in the purchase price of the medical devices or consumables. The Buyer is responsible for determining and covering all such expenses as required by their local jurisdiction and customs regulations.

Retention of Title

Venn Healthcare LTD retains ownership of the medical devices or consumables until full payment is received. If the Buyer fails to make payment, Venn Healthcare LTD has the right to repossess the medical devices or consumables.


Delivery dates are estimates, and Venn Healthcare LTD is not liable for any delay in delivery. The risk of loss or damage passes to the Buyer upon delivery.

Goods in Transit

Risk of Loss: The risk of loss or damage to the goods shall pass to the Buyer upon delivery to the carrier for shipment. Venn Healthcare LTD is not responsible for loss or damage that occurs during shipping.

Shipping and Handling: Venn Healthcare LTD will arrange for shipping with reputable carriers but does not assume liability for any delays in delivery. Shipping costs, including insurance, are the responsibility of the Buyer unless otherwise agreed in writing.

Delivery Delays: In case of delay caused by the carrier or unforeseen events, Venn Healthcare LTD will provide timely updates to the Buyer but shall not be liable for delays in delivery.

Inspection and Reporting: Upon receipt, the Buyer is responsible for inspecting the goods for damage or loss and must report any issues to Venn Healthcare LTD within 48 hours of delivery.

Claims for Loss or Damage: Claims for goods lost or damaged in transit should be directed to the carrier as per the insurance policy, if applicable. Venn Healthcare LTD will assist in the claims process but is not directly liable for such loss or damage.

Inspection and Acceptance

The Buyer must inspect the medical devices or consumables upon delivery without breaking any seals or opening packaging. Any defects or non-conformities must be reported to Venn Healthcare LTD within 48 hours after discovery.

Returns Policy

Returns on medical devices or consumables are not permitted due to hygiene and safety reasons, as these devices and their consumables are sealed. However, in compliance with the Consumer Rights Act 2015, consumers possess specific rights concerning the return of faulty or non-conforming goods. If a medical device or consumable is found to be defective or not as described, consumers retain the right to return the product. The right to cancel orders for medical devices or consumables falls under the “sealed goods” exemption as outlined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Once the seal is broken or packaging is opened after delivery, the right to cancel is limited.


Venn Healthcare LTD warrants that the medical devices or consumables are free from defects in materials and workmanship for a period of [as stated on your signed order form] from the date of delivery.

Limitation of Liability

Venn Healthcare LTD’s liability is limited to the purchase price of the medical devices or consumables. Venn Healthcare LTD is not liable for any consequential, indirect, or incidental damages, except where such limitations are prohibited by law.

Governing Law and Venue

This contract is governed by and construed in accordance with the laws of England and Wales.

Dispute Resolution

Any disputes arising from or in connection with this contract shall be resolved through negotiation within 30 days and, if necessary, arbitration in accordance with the rules of the London Court of International Arbitration.


These terms and conditions are accepted as part of your signed order form. Any amendments must be in writing and agreed upon by both parties.

Entire Agreement

This contract constitutes the entire agreement between the parties and supersedes all previous agreements and understandings.